RETURN MERCHANDISE AUTHORIZATION POLICY
 

  • Return requests must be approved, processed, and returned to our distribution center within 60 days of the original invoice date
  • All returns are subject to a restocking fee
  • All approved RMA’s must include the RMA number and be in sellable condition as determined by Chaos Supplies or the returned merchandise will be returned to the customer and denied credit
  • If the return was necessitated by our shipping mistake we will pay for the return freight, otherwise freight is the customer’s responsibility
  • Non–stocks, discontinued, and special order items including directs and G ranked inventory will not be available for returns
  • All unprocessed RMA requests will be canceled on the 61st day from invoicing
  • Manual orders placed by AIM customers will follow this policy
  • All exception requests should be routed through the RSD to the VP of Sales and requires approval by the VP Sales, VP Operations, and VP Marketing
  • Claims, shortages, damaged or defective goods must be reported within 10 days after receipt of shipments. Claims for shortage or damaged material caused by common carrier must be noted at the time of receipt and filed against carrier responsible. The value of defective material is the limit of liability.